Zion Fence LLC

Customer Frequently Asked Questions

Q... What type of Vinyl Materials do you use?

A... We use top of the line products made by Enduris. All of our materials are manufactured in the United States and are covered by a manufacturer lifetime warranty.

Q... What is the warranty on a Vinyl Fence?

A... The warranty on the fence is a Limited LIfetime Warranty. What this means is that for as long as you are the owner of the property, the fence will be covered from fading, chipping, peeling, cracking and blistering. . The limited part of the warranty  is referring to the transfer of the warranty. If you decide to sell your home, the next homeowner can pay a one time transfer fee of 100.00 and resume the exact same warranty in their name.

Q... Are all vinyl products the same?

A... No, there are many factors that contribute to having a quality product. One of those is called Titanium Dioxide. Basically this is a chemical that is added to the vinyl and acts as a sunscreen to keep the materials from fading. If you have ever looked at a tan vinyl fence and notice how some of the slats are darker than others or how some slats are 3 different shades of tan... this is because the pigment they use lacks titanium dioxide. The main factor that separates the quality of a vinyl fence is its strength. If the thickness of a post is too thin the fence can blow over in high winds. If the thickness on the slats are too thin the wind will blow them out.

Q... What is the installation warranty on a Vinyl Fence?

A... Zion Fence warrants to the original purchaser/homeower that its vinyl fence products will be free from any defects resulting from improper installation for as long as you own the home. This warranty does not apply to or provide protection against any misuse, abuse, fire, earthquake, flood, lightning, hail, ice, hurricane or tornado and while we are naming acts of God lets not forget if a volcano happened to pop up in your backyard. This warranty also does not include settling of the ground, damage caused by vehicles or children such as baseballs or rocks.

Q... What is the warranty on a Cedar Fence?

A... Because Cedar is a natural product, it does not carry a material warranty. However a property installed and maintained cedar fence should last 15+ years.

In order to keep your wood fence looking good, it is important that it is property cared for. Apply a high quality stain/sealant soon after installation (after the wood has had time to dry). Use a product that has both U.V. protectant for damage from the sun as well as a water repellant. Generally, a sealant with pigment (as opposed to a clear sealant) will last longer. We recommend that you apply a sealant annually the first two years to provide adequate protection and then apply as needed thereafter (every 3-5 years or as needed).

Also, make sure to adjust sprinklers so they do not hit the fence directly, as this will cause hard water stains to appear on the fence. If hard water stains does occur or if the fence becomes discolored or grey, a high pressure washer can be used to clean the fence. This will clean the fence and leave it looking new and ready for staining/sealing.

Q... We recently had a quote done by Zion Fence, how long is it good for?

A... Quotes given by Zion Fence are guaranteed for one full year. We like to give our customers all the time they need to make decisions. Some of our competitors will lead you to believe that if you don't hurry up and decide today the prices will be higher tomorrow. In their case this may be true but rest assured you have have plenty of time to think about your financial investment with Zion Fence.

Q... We are thinking about putting in sprinklers before having a fence installed. Will this cause a problem?

A... No, but make sure that all sprinkler pipes are 2' off of the property lines and 2' away from any place that a fence post will be.

Q... Will it be ok if I have sod installed before the fence?

A... Of course, but there are a couple of things you might want to consider first. If you lay the sod there is always the potential to step on it and leave an "elephant print" and in some cases may delay the installation of your fence as it will be impossible to drive our equipment across. Another reason is to eliminate any potential gaps under the fence where yours or your neighbors dog might be able to escape. If the fence is installed before the sod, there will inevitable be places where the grade is too high and the dirt will need to be removed and also places where the grade is too low and dirt will need to be pushed to. When the fence is installed it will show you all the places where the grade was not perfect and you can then push and pull dirt as needed before laying the sod.

Q... We are going to have top soil delivered, will it be in the way?

A... Any obstruction within 3' of the fenceline will need to be moved by the homeowner unless Zion Fence deems it out of the way.

Q... How do I determine my property lines?

A... On the curb on either side of the home there is usually a concrete peg driven into the curbing. This however is not always the case. Sometimes, when no peg is present there will be a line of spray paint with a lot number on either side. In the back yard, there is usually a piece of rebar sticking out of the ground with an orange cap. Other times, home builders use a wood stake with an orange ribbon attached or oftentimes use a green t-post.

Q... If those visual markers are not there, how do I determine my property line?

A... Zion Fence is not responsible for property lines that are not marked or that are misplaced. You will need to call your homebuilder to have them come out and mark it again or call the city to which you live and get a surveyor out to mark it for you. In some cases you can get a plot map from your city and using one existing property marker you can determine the location of the other side. Lastly, if having a surveyor is not an option than an agreement between two neighbors is sufficient. As long as you both agree where the property line should be and can mark it for us, we can use that for the location of the fence.

Q... What is a U-Channel?

A... A "U" channel is a 1" piece of vinyl that is screwed to the post and hides the ends of the slats. U-channels can provide an extra layer of protection against high winds but are mostly used to deter the panels from bowing towards the sun. The darker the vinyl the more it has a tendency to bow in the direction of the sun. We can install U-channel on any color vinyl privacy fence but only the darkest color "Adobe" requires them.

Q... What type of concrete do you use?

A... We use concrete that is premixed from a plant made either by Ashgrove or Quickrete. We use the pre mixed bags as they are proven to be 4800 PSI and have quality control inspections they must meet for the construction standards to be met. Some people will mix their own concrete by using cement, sand, gravel and water but this can be a corner that is being cut and can also keep your fence from being as strong as it can be. Not everyone that mixes their own concrete is cutting corners, but it also does not need to be a salesmans pitch to convince you that you need to pay more money. My father as well as his father and his father before him mixed concrete in a wheelbarrow and as nice as it would be to have 100,000 worth of equipment to mix and drive the concrete around... we do it the old fashioned way and is one of the reasons we can provide a lifetime warranty on our labor. What is most important however is not whether the concrete is mixed in a rotary mixer, a wheelbarrow or in the hole but how much concrete is supporting the posts. On a standard 6' Vinyl Privacy Fence we use a 10" diameter hole while our competitors use an 8" diameter hole. One gate posts we set our hinge post (the post that supports the weight) 28-36" in the ground rather than 24". Using just  a 2" wider hole allows us to put 0.06 cubic yards of concrete in every 24" deep hole to our competitors 0.04 cubic yard. Our gate posts have 0.08 cubic yards of concrete to our competitors 0.04.

Q... Why do you put concrete inside the posts?

A... When it rains or the sprinklers hit against the fence, the water will hit the panels and run down into the bottom rail. They will then follow the grade of the ground and fill each of the posts with water continuing until all the posts are full to ground level. Without concrete inside the posts the ground under the post gets muddy (imagine the mud that when you step in it your shoe stays). Combine the mud with the weight of the fence panel + the weight of the water inside the post and this is one of the main reasons posts settle and the once straight line across the top of your fence now resembles a mountain top. Some companies use what is called a "seepage hole". This is a 3" diameter hole placed 5" from the bottom of the post allowing the concrete that is mixed and poured around the post to seep into the post. Now hypothetically saying that the seepage hole works exactly as intended, you are still only getting concrete in the bottom 5" of the post. Zion Fence uses 16-24" of concrete inside and underneath the post depending on ground conditions and what type of post it is I.E. Gate Post vs. Line Post.

Q... How do you get the concrete inside the post?

A... Our posts also have the 3" seepage hole as explained in the answer above. But to make sure enough concrete is placed inside the post to meet our individual standards we pour the rest in through the top of the post and through the bottom rail hole located at ground level. Also, we want to point out that any do it yourselfers out there need to be careful when filling the post with concrete as anything covering the hole where the rail will be placed will cause huge headaches in the installation of the vinyl.

Q... There is spray paint on my grass that is Orange, Red, and Yellow, what is this?

A... Before you, Zion Fence, or anyone digs in your yard Blue Stakes should be called. Blue Stakes is a free service that will mark the underground utilities. The only exception to this is any utilities added by the homeowner such as running an extra gas line to heat a spa or pool or for a bbq. If you have a line that you have run please notify Zion Fence so we can locate these utilities and keep the environment safe for our employees and your family. The spray paint will fade and with time will disappear. This is why the locate request from Blue Stakes will only be good for a specified time. If you are installing your own fence and need to go past the specified time, please contact Blue Stakes again and have them re mark the utilities. As for the colors, Orange is a phone line, Red is power and Yellow is a gas line. Zion Fence will contact Blue Stakes to mark your property before we begin. If you are installing your own fence, remember that you must hand dig any hole that is within 24" of a marked utility. The phone number for Blue Stakes is 1-800-662-4111 or dial 811.

Q... Do we need to contact Blue Stakes?

A... Zion Fence will contact Blue Stakes and have them locate the utilities on your property if we are doing the installation. If you are installing your own fence or doing any work such as digging trenches for sprinklers, or planting a tree you will want to contact Blue Stakes directly. There number is in the Answer above.

Q... How come some of my neighbors gates have the hinges on the outside and other have the hinges on the inside?

A... The answer to this question is that whichever side the hinges are on the gate will swing. Some gates will need to have the hinges on the outside such as double drive gates.

Q... My neighbor wants to pay for their portion of the fence, can they pay you directly?

A... Unless Zion Fence has a contract signed by them then the answer is no. You are responsible to pay the amount on your contract and your neighbor will need to pay you. If however Zion Fence has a contract with your neighbor and is doing fence for them as well, then yes we can take payments from them and save you the step.

Q... There are some marks on my just installed vinyl fence, what is it and how do I get it off?

A... When vinyl fence is cut it creates a lot of static electricity. Anything floating in the air such as dirt, leaves and grass will be drawn to the vinyl and will cling until the bonds are broken. You can easily remove this dirt by using a garden hose or just allow the bonds to break on their own. Within 2-3 days the sprinklers, rain and moisture in the air will take care of it for you.

Q... Do you have financing available?

A... Yes, rather than provide In-House financing with exorbitant interest rates, we have established a partnership with America First Credit Union. Every Spring we shop interest rates and each year AFCU ends up being the best choice for our customers. You can use any bank or credit union you would like however if you feel their service fits your needs best. You can click the financing tab on the About Us page to see the different types of financing available as well as the current interest rates.

Q... What is your turn around time?

A... This question can mean one of two things so I will address them both. First, if your question was referring to how quickly we can start your project, it truly depends on the time of year. Spring and Summer (after taxes) are our busiest times and we can be 4-12 weeks out. Early Spring, Fall and Winter we can be as little as 7 days out.

If your question was referring to how quickly we can have your fence installed the answer is 7 days. If we start on a Monday we typically finish the following Monday. The reason for this is, concrete is a compressive strength material. Meaning when you drive or walk on it the concrete is at its absolute strongest. When concrete is around a fence post this would be referred to as tensile strength and this is where concrete is its absolute weakest. If we install the fence panels too quickly the concrete will not have the opportunity to fully cure and the strength will never be at its max. If you place a load on concrete too early the concrete will never achieve more strength than it was the day the load was first applied. However, after about the 4th to 5th day the concrete is cured, the strength is at its peak and the fence panels can be installed thus placing a signifigant load on the posts/concrete. Zion Fence usually will wait one or two extra days (depending on time of year... Temp, humidity, amount of water in the soil) and feels that 7 days is a perfect amount of time.

Q... How far apart are your posts?

A... For Vinyl Fence Profiles we aim for 77" O.C. (meaning On Center or from center of one post to the center of the next post) which would be 72" in between posts. For Cedar and Ornamental Iron Fencing we are closer to 96" O.C.